Terms of Service

About these terms

These terms apply when you use containersure.com or any ContainerSure portal. By creating an account, buying cover or signing in, you agree to them. If you use ContainerSure for a company, you confirm you’re allowed to accept these terms on its behalf.

What ContainerSure does

ContainerSure lets clearing agents buy insurance cover for shipping containers, lets shipping lines check that cover, and runs claims between shipping lines and insurers. The cover itself is provided by the insurer named on your certificate. What is covered, and what isn’t, is set out in the policy wording and certificate.

Your account

• You must be 18 or older and give accurate details, including your business details.
• Keep your password and Google account secure. You’re responsible for what happens under your account.
• Guest checkout accounts can buy cover only. Create a full account to see your policies and claims.
• Tell us at once if you think someone else has used your account.

Buying cover

• Check your bill of lading, container numbers and cover dates before you pay. Wrong details can affect a claim.
• Prices are shown in naira before you pay and include any levies shown at checkout.
• Payments are processed by Flutterwave. Cover starts once your payment is confirmed and your certificate is issued.
• Extensions and cancellations follow the rules agreed with the insurer, shown when you buy or available from support.

Claims

Claims are filed on ContainerSure and decided by the insurer. We pass on documents and decisions and record each step, but we don’t decide whether a claim is paid.

Certificates and verification

Each certificate has a policy number and QR code. Anyone who has them can check on our verify page that the cover is valid.

Acceptable use

Don’t:

• give false information or buy cover for shipments you have no part in;
• try to get into accounts or data that aren’t yours;
• interfere with the platform, or scrape or copy it in bulk;
• use ContainerSure for anything unlawful.

We may suspend or close accounts that break these rules.

Our service

We work to keep ContainerSure available and accurate, but we can’t promise it will never be interrupted. Shipment details come from shipping lines, and we aren’t responsible for errors in their data.

To the extent the law allows, we aren’t liable for indirect or consequential losses, and our total liability to you is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that can’t be limited by law.

Your data

How we handle personal data is explained in our Privacy Policy.

Closing your account

You can close your account at any time. Cover you’ve already bought stays in force for its cover period, and we keep records the law requires us to keep.

Changes and governing law

If we change these terms, we’ll update the date above and tell you by email about any important changes. These terms are governed by the laws of the Federal Republic of Nigeria.

Contact us

Email support@containersure.com or call 0201 330 4400 (7am – 10pm).