Privacy Policy

Who we are

ContainerSure runs containersure.com and its portals for clearing agents, shipping lines and insurers. This policy explains what personal data we collect, why, and your rights under the Nigeria Data Protection Act 2023 (NDPA).

What we collect

• Account details: name, email, phone number and password (stored only as a secure hash).
• Business details: company name, CAC number and customs licence number.
• Google sign-in: if you continue with Google, your name, email address and Google account ID. Nothing else.
• Shipments and cover: bills of lading, container numbers, shipping line, cover dates and policies bought.
• Payments: amounts, dates and payment references. Card and bank payments are handled by Flutterwave; we never see or store your card number.
• Payout details: bank account details that shipping lines and insurers give us to receive claims and premium payments.
• Claims: the documents, photos and messages added to a claim.
• Technical data: IP address, browser and device type, and sign-in sessions.

How we use it

• To create your account and sign you in.
• To quote, sell and issue cover, and to produce certificates and receipts.
• To let shipping lines check cover and to run claims between shipping lines and insurers.
• To take payments, make refunds and pay out claims and premiums.
• To send emails about your account, policies, payments and claims.
• To keep the platform secure, prevent fraud and keep an audit record of important actions.
• To meet our legal, insurance and tax obligations.

We process your data to perform our contract with you, to meet legal obligations, for our legitimate interest in running a secure service, or with your consent where we ask for it.

Google user data

We use the data Google shares with us only to sign you in and to link your Google account to your ContainerSure account. We don’t use it for advertising, sell it, or share it with anyone else. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Who we share it with

• The insurer that underwrites your cover, for policies, premiums and claims.
• The shipping line named on your shipment, to confirm cover and handle claims.
• Flutterwave, to process payments, refunds and payouts.
• Service providers that host our systems and deliver our emails, under contract and only for that purpose.
• Regulators, courts or law enforcement when the law requires it.

Anyone with a certificate’s policy number or QR code can confirm on our verify page that the cover is valid. We never sell personal data.

How long we keep it

We keep your account data while your account is open. Policy, payment and claim records are kept for as long as insurance and tax laws require, then deleted. Sign-in sessions expire on their own.

Security

Data is encrypted in transit, passwords are hashed, and access inside ContainerSure is limited by role and recorded in an audit log. If a breach puts your data at risk, we’ll tell you and the Nigeria Data Protection Commission as the NDPA requires.

Transfers outside Nigeria

If we transfer personal data outside Nigeria, we do so only with the safeguards the NDPA requires.

Cookies

We use only the cookies needed to keep you signed in, plus a setting stored in your browser to remember light or dark mode. We don’t use advertising or tracking cookies.

Your rights

You can ask to access, correct or delete your data, to restrict or object to how we use it, to get a copy in a portable format, or to withdraw consent. Some records must be kept by law even if you ask us to delete them. If you’re unhappy with how we handle your data, you can complain to the Nigeria Data Protection Commission.

Children

ContainerSure is for businesses. It isn’t meant for anyone under 18.

Changes

If we change this policy, we’ll update the date above and tell you by email about any important changes.

Contact us

Email support@containersure.com or call 0201 330 4400 (7am – 10pm).